Frequently Asked Questions

Online Booking Instructions

Complete the entire process 100% online. Don’t worry if the quote isn’t perfect. It’s more important to secure the available time window that works best for your schedule.  Afterwards, we can always adjust the quote via phone, email or text.  We always walk your home with you to finalize all details before beginning service.

Simply click “Book Online” to get price quote.  Next, pick your date & 2-hour arrival window. Enter your contact information to complete the booking and receive email & text confirmations.

Safety Instructions

Please keep people and pets safe, secure and away from work areas. Floors are slippery, hoses are hot, vacuums are strong, and all can be dangerous.  We’ll leave you shoe covers, but floors are still slippery.

Prepare for your service

The day of service we’ll text you when the technician is about 30 minutes away. Please have a safe place for pets as the door will be cracked during service.

Please vacuum the carpet within 1 week of service, clear the floor of clothes, toys, frames, mirrors, baskets, small furniture etc. as we can only clean what we can see. We’ll start cleaning upstairs and work our way to the bottom.

Furniture Moving Policy

We do not move furniture, entertainment centers or beds for safety and liability.

What to Expect

Our process is designed to remove deeply embedded soils in the carpet. Major manufacturers recommend this process and it keeps your warranty valid. Many spots and spills are removed during the regular cleaning process however not all colored stains. High traffic areas will be clean as a whistle but you may still notice the “wear” or “traffic pattern” of the physically damaged carpet.

Attempted removal of Yellow/Orange Pet Stains, Paint, Wax, Gum, Nail Polish, Red & other colored stains are extra cost and results depends on factors such as type of stain, type of carpet, age of carpet, does it have carpet protector applied and has anyone used over the counter spotters on the stain? Not all stains can be removed but they may be reduced, look better and be sanitized.